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What is a call center?

Global Response

Alternatively, calls can also be handled by interactive voice response (IVR) systems that enable customers to get answers to common questions or concerns on their own, without the help of an agent. May be either inbound or outbound , or both. Collects & analyzes customer data to improve customer experiences.

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How to Improve Customer Experience in Call Centers

ProProfs Blog

Leverage Interactive Voice Response (IVR). Consistently Train Your Support Squad. However, when customers call your business, the last thing they would want is an agent with a robotic voice passing on generic messages. Leverage Interactive Voice Response (IVR).