ProProfs Blog
JULY 29, 2020
Leverage Interactive Voice Response (IVR). Consistently Train Your Support Squad. Leverage Interactive Voice Response (IVR). Systems like the IVR can put you years ahead in the support race in comparison to your competitors. Consistently Train Your Support Squad.
Global Response
FEBRUARY 13, 2022
Alternatively, calls can also be handled by interactive voice response (IVR) systems that enable customers to get answers to common questions or concerns on their own, without the help of an agent. May be either inbound or outbound , or both. Collects & analyzes customer data to improve customer experiences.
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