7 Proven Ways to Manage Contact Center Agent Staffing Shortages
Playvox
OCTOBER 19, 2021
If you’re skeptical this can be done, we know of at least one business process outsourcer (BPO) that trained the CEO, COO, other executives, and support staff to answer calls for their biggest client on Black Friday and Cyber Monday. Reduce handle times through automation and integrations.
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