Netomi

JANUARY 5, 2022

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Samsung Card, LG Capital, and many more. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Aria Solutions

JUNE 6, 2018

That’s not the whole picture, but enough for employees to be less engaged, enthusiastic, and committed to their job. . Interestingly, I came across a report called “ The Worldwide Employee Engagement Crisis ” which states that employee engagement levels in the US haven’t improved in the past 17 years.

Interactive Voice Response 48

Interactive Voice Response Contact Center Employee engagement Wireless 48

Aria Solutions

JUNE 6, 2018

And in fact, only 32% of employees are engaged in their job. This is about employee engagement across all types of jobs. But it gets so much worse when we discuss the engagement levels of contact center employees. A maze of legacy systems makes the process of handling customer requests quite painful.

Interactive Voice Response 48

Interactive Voice Response Contact Center Employee engagement Wireless 48

Aria Solutions

JUNE 6, 2018

And in fact, only 32% of employees are engaged in their job. This is about employee engagement across all types of jobs. But it gets so much worse when we discuss the engagement levels of contact center employees. A maze of legacy systems makes the process of handling customer requests quite painful.

Interactive Voice Response 48

Interactive Voice Response Contact Center Employee engagement Wireless 48