CRM Customer effort Knowledge Base Multi-channel support 
Mindtouch
AUGUST 27, 2018
Failing to engage customers this way can create frustration, increase customer effort , and ultimately impede a customer’s ability to be successful. Six strategies for improved customer engagement. Customer engagement is not some pie in the sky—it is not just a school of thought. Temkin Group.
Global Response
MARCH 27, 2023
Nothing, of course, and that’s why self-service is quickly becoming more and more important for customer service. With so many self-service options available—from knowledge bases, FAQs databases, chatbots and more—offering instant and on-demand customer service for customers is easier than ever.
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