OctopusTech

MARCH 1, 2023

Inbound call centers can be configured to address a wide variety of a brand’s sales, marketing, and customer service needs. Engage agents The saying “happy agents make happy customers” may be overused, but that doesn’t mean it’s not 100% true.

Interactive Voice Response 62

Interactive Voice Response Call Center Gamification Schedule adherence 62

aircall

NOVEMBER 4, 2016

This is immensely helpful to call center agents and managers alike. For instance, you can integrate a CRM program with a business phone system. This way, when they reach you, the customer’s information and call history will appear to the agent. These features vastly improve the user experience of a business phone system.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

aircall

NOVEMBER 4, 2016

This is immensely helpful to call center agents and managers alike. For instance, you can integrate a CRM program with a business phone system. This way, when they reach you, the customer’s information and call history will appear to the agent. These features vastly improve the user experience of a business phone system.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

Pointillist

JUNE 15, 2018

It would be easy to define and measure if we relied on the customer to indicate they are no longer a customer. Sure, that’s easy in subscription-based industries such as SaaS or telecom or insurance. But for most businesses, retention activity is passive in the sense that the customer does not inform you that she is leaving.

Customer retention 110

Customer retention Analytics Airlines Personalization 110