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DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report

DMG Consulting

DMG Consulting Releases 2017-2018 Cloud-Based Contact Center Infrastructure Market Report. Poised for rapid growth and success, untapped revenue potential in the tens of billions. What: Releases 2017 – 2018 Cloud-Based Contact Center Infrastructure Market Report. 11/30/2017. This represents only 11.4%

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Changing Conversations In the Chat Window and Chat Team

RapportBoost

When it comes to chat for customer support and sales, conversations often begin with an inquiry or a grievance. At RapportBoost, we think that happens on two levels: within the language of chat itself, and within the management structure of the chat team. A customer may reach out for product information or requesting recommendations.