Contact Center Quality management Real estate Self service 
DMG Consulting
MARCH 30, 2021
Contact Centers’ Digital Transformation Has Only Begun. It was a brute force exit from the office, but contact centers were highly effective in getting their folks home and back online so they could be available to assist their companies’ customers and prospects. NEXT ACT FOR CONTACT CENTERS.
Playvox
FEBRUARY 27, 2024
The term “buyer’s market” is best known for describing the state of the real estate market, but it’s also applicable to contact centers. In a buyer’s market, customers have choices and can take their business elsewhere should they receive less-than-optimal products, service, and support.
DMG Consulting
SEPTEMBER 20, 2021
Contact Centers’ Road Map to Success in the New Normal. Contact Centers Moving Forward at an Accelerated Pace. The pandemic has also accelerated the attitudinal shift of consumers toward self-service and digital channels as their preferred modes for service. May 25, 2021 Donna Fluss.
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