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Leading the Digital Transformation in BPO: Expivia’s Strategy for AI-Driven Customer Support

Expivia

FEBRUARY 18, 2024

Transforming Customer Service: The Evolution of Contact Center Outsourcing In the rapidly evolving business landscape, where technological innovation outpaces traditional business models, the contact center outsourcing industry is undergoing a monumental shift.

Customer Support 40
Customer Support outsourcing Strategic Value Contact Center 40
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4 Essential Questions to Answer for a Successful Cloud Move

Monet Software

MARCH 26, 2020

For example, you’ll want to decide which technologies to keep inhouse and outsource—it’s not all or nothing. Not all parts of your contact center solutions need to be outsourced. This is particularly important if you’re using a cloud solution for the first time.

Coaching 71
Coaching outsourcing Strategic Value Enterprise 71
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