Eptica

AUGUST 5, 2016

These brands are often more agile, flexible and have put customer service at the center of their experience. Online only retailers, streaming video businesses and wireless service providers all beat their traditional competitors when it came to CX scores. This shows in their performance within the Index.

Multichannel 50

Multichannel Wireless Self service Contact Center 50

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Contact Center and CX Research and Reports. self-service. of companies.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Calabrio

JANUARY 6, 2016

CEO of Calabrio shares his predictions for the Contact Center, for 2016 and Beyond. When it comes to the power of IoT and data, it’s high time customer engagement gets involved, and it all begins with the contact center. Here are my 7 predictions and key advice on where the contact center is going in 2016 and beyond.

Contact Center 53

Contact Center Analytics Self service Wireless 53

Pointillist

OCTOBER 22, 2018

Calls to their contact center are recorded and randomly assessed for quality. Dashboards are not made for self-service. Utilize multichannel customer data from all possible sources. When Leonardo DiCaprio first appears on screen in ‘The Departed’ sensors register a spike in viewer’s skin conductance. Let’s face it.

Customer Experience 40

Customer Experience Analytics Metrics Multichannel 40