Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
A lot of the times, when we present the Rage Study, everybody comes with their own passionate stories about their worst product and service experiences. But whenever I call a contact center now, I dread it. Well, an IVR survey doesn’t measure that at all. They have to do with the simple non-monetary remedies.
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