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Coronavirus is Transforming Every Aspect of Customer Experience

bold360 Blog

MARCH 16, 2020

Furthermore, supply chains are being disrupted, physical stores are closing, and agents are unable to staff contact centers. This, unfortunately, will become more commonplace as closures will be the result of government intervention and companies wanting to protect their employees and customers.

Customer Experience 59
Customer Experience Front-line service Self service Contact Center 59
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Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott

Connecting the Dots

APRIL 21, 2017

I think, when we look at politics and the overall community – and I mean the general consumer community, about how they’re being governed, how they’re being managed, how their large corporations have trained them – they’re really starting to revolt. But whenever I call a contact center now, I dread it.

Customer Care 48
Customer Care Scripts Front-line service Contact Center 48
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