Contact Center, First call resolution, Inbound sales and Upselling

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Contact Center

First call resolution

Inbound sales

Upselling

Call Center Outsourcing: Pros, Cons, and Best Practices

OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees. In addition to this, they are also trained in upselling techniques.

Best practices

Best practices outsourcing Call Center virtual call center

Why Call Center Quality Assurance Is So Important

Global Response

DECEMBER 21, 2022

A QA process can help improve quality of customer service by measuring qualitative data from calls and interactions alongside quantitative data. As with outbound sales, your QA process can uncover more effective sales techniques, as well as allow for more personalization.

Call Center

Call Center Outbound sales Feedback Best practices

Customer Contact Central

Call Center Outsourcing: Pros, Cons, and Best Practices

Why Call Center Quality Assurance Is So Important

Stay Connected