Contact Center, Customer emotions, Employee engagement and Morale

6 Ways to Uplevel Your Contact Center in 2023

CSM Magazine

DECEMBER 15, 2022

Customer loyalty is more important than ever, and prioritizing customer service — with an excellent, dynamic, and engaged contact center — can help your company stand out. After all, your customer support team is the heart and soul of the customer experience (CX). Prioritize customer engagement.

Contact Center

Contact Center Customer emotions Quality management Morale

The importance of emotional intelligence in the contact centre

Enghouse Interactive

APRIL 30, 2021

EI is not something that you just learn once – it needs to be constantly worked at and has to be supported by the culture of your contact centre if you are to gain consistent benefits, both internally and with customers.

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Analytics Customer emotions Employee engagement Chatbots

Customer Contact Central

6 Ways to Uplevel Your Contact Center in 2023

The importance of emotional intelligence in the contact centre

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