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Contact Center

Customer effort

Inbound sales

6 Customer Service Goals That Matter Most in 2023

Global Response

JANUARY 23, 2023

Increase our inbound sales leads in 2023.” Increase our inbound sales leads by 30% in Q1 compared to Q1 of 2022.” Alternatively, consider partnering with an outsourcing provider to create and run an omnichannel contact center for your business. Further, make sure your goals are actually attainable.

Customer Service

Customer Service outsourcing Self service Inbound sales

5 ways to use speech analytics for insurance to deliver better experiences and gain efficiency

Tethr

NOVEMBER 1, 2018

Insurance companies, especially, have been yearning to figure out a way to use this transcription technology to better understand what their customers need and want. Check out these 5 ways Tethr customers are using speech analytics for insurance to find out: #1 Understand exactly how natural disasters impact your business.

Analytics

Analytics Self service Inbound sales Customer effort

Customer Contact Central

6 Customer Service Goals That Matter Most in 2023

5 ways to use speech analytics for insurance to deliver better experiences and gain efficiency

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