Increasing the close ratio on inbound sales from 8% to 25%

Robert Davis

Are you maximizing your marketing efforts and converting your inbound sales opportunities into sales? Increasing the close ratio on inbound sales of an established client three times over seems too good to be true, but that is just what we helped them do.

4 Ways Contact Centers Make Successful Direct Response Campaigns

Outsource Consultants

There’s a good reason for this popularity: these kinds of marketing campaigns generate a ton of leads and sales. Email or physical mail urging the recipient to contact the company within x amount of days. Direct response marketing has been very popular for many years.

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Beter Bed Transition Agents in 24 Hours to Work-From-Home Model with Vocalcom Salesforce Edition Cloud Contact Center Solution


As retail stores close and contact center staff are no longer able to work on site, many companies must find innovative and flexible ways to meet increased customer service demand while protecting the health of their employees.

Different types of contact centers- Which group are you in?


As technologies have evolved and customer expectations have increased, the contact center has become a much different place than it was 20 years ago. As a result, it makes sense that contact centers would change their approach to how they service their customers.

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them


From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. Contact Rate.

How to Tell if an Outsourced Contact Center Is Right for Your Business

TLC Associates

Should my business outsource its contact center? While there can be clear benefits to outsourcing your customer service or contact center, such as lower labor costs, there are tradeoffs that also need to be considered. Working with a contact center often requires a careful eye on forecasting and planning. Similarly, when it comes to selecting a contact center to work with it’s important to choose a partner that you trust to deliver on your brand promise.

4 Ways to Improve Your Customer Service with an Outsourced Contact Center

TLC Associates

Or reaching out to an outsourced contact center that has proven experience in improving customer service and elevating the bottom line? Working with an outsourced contact center improves response times in a few ways. When customer inquiries are higher than initial forecasts, an outsourced center can flex over available agents from other programs to handle the spike. Working with the right contact center helps to centralize your omnichannel strategy even further.

25 Tips & Best Practices for Identifying the Best Call Center Services


Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. When it comes to choosing a call center service, that choice becomes even more difficult. High Value Inbound Support.

Understanding Different Inbound and Outbound Call Center Services


A call center which is basically a centralized office used for handling large requests via telephone plays a very important role in determining customer loyalty and the overall long-term profitability of any business, though for some unknown reasons, it’s effectiveness is still undermined by many.

5 ways to use speech analytics for insurance to deliver better experiences and gain efficiency


A hurricane forecasted to make landfall soon can trigger inbound sales calls from people wanting to buy new policies or increase their existing coverage to protect their property. When they can anticipate and predict customer needs, they’re able to deliver better customer experiences and take steps to mitigate the increase in call volume that strains their contact centers. #2 5 Identify the best tactics for overcoming sales objections.

How to Lower Your Customer Acquisition Costs – Without Hurting Customer Experience

TLC Associates

Here are the practices we’ve seen work in our outbound and inbound sales support programs. Each additional touch point adds labor dollars and increases spend on sales and marketing campaigns. By focusing on your ideal customers, your salespeople yield more sales at lower customer acquisition costs. When you know the answers, you can tailor your sales scripts to speak to the heart of your target buyers’ pain points and motivators. Patch the Sales Funnel.