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Why you need guardrails for your contact center

Cisco - Contact Center

Formula one driving has a few things in common with a call center. There are important elements to racing that apply to running a contact center. Traffic codes were established to govern the orderly operation in the public arena regulating who, what and how ownership, safety and violations would be administered.

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Transform Your Business with a Virtual Call Center Solution

JustCall

One of the ways in which call centers as brands have done so is by undergoing a rigorous digital transformation over the past two years. This transformation led to virtual call centers, which allow call centers to make and receive customer calls on the go, and be available 24×7 owing to the flexibility of the cloud.