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Contact Center Workforce Management Best Practices

Fonolo

Employees who use it report having a better work-life balance and improved morale. That’s a goal on every call center manager’s radar these days! Improving the customer experience A better customer experience is always the goal in a contact center. That’s a goal on every call center manager’s radar these days!

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Workforce AI: The Driverless Contact Center

Aspect

It’s in the Uber app that minimizes your wait time after you hail a car. Vendors are now starting to look at how AI can be applied to enhance the performance of agents, supervisors, managers, workforce planners, quality analysts and other members of the contact center workforce. billion in 2025.