Defining WFO. (Hint – It’s Not Just About Workforce Management)
Noble Systems
SEPTEMBER 29, 2020
Increase customer satisfaction and loyalty – Utilize valuable voice of the customer ( VoC ) data to find actionable insights that help improve service and keep customers coming back, from uncovering coaching and training gaps to optimizing staffing efficiencies by using the right agent at the right time. WFO TERMS TO KNOW.
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