Aspect

JANUARY 21, 2019

What kinds of improvements make life easier for the entire workforce? Here are a few examples: Software tools that use advanced human-computer interface techniques: As seen in modern UIs, graphical icon and widget-based dashboards show employees exactly what they need to know at a glance.

contact center workforce 75

contact center workforce Morale Contact center software Contact Center 75

NobelBiz

MAY 22, 2022

WATCH NOW Ensure a reasonable degree of cross-campaign agent compatibility Call center campaigns (inbound, outbound, or blend) can see a lot of fluctuation in activity, volume, or demand. For example, is it a remote scenario where they have to work, but they have to work on Pacific Time? Is it going to be 100% remote?

call center workforce 52

call center workforce Call Center Management Gamification 52

Serenova

APRIL 9, 2019

However, as many contact center managers know, those same processes may not work for their Millennial (born between 1981 and 1996) and Gen Z (born in 1997 and later) counterparts. These two generations now make up a growing proportion of contact center agents. Give Actionable Feedback.

Contact Center 40

Contact Center contact center workforce Gamification Feedback 40

Balto

APRIL 20, 2023

For example, those that did layoffs cared slightly less about customer satisfaction and customer retention than those who did not do layoffs — and significantly less about net promoter score (NPS). Increasing headcount was number six in the lineup, and gamification tools came in last place at only 9.43%. What are their priorities?

Contact Center 52

Contact Center Real estate Transportation Average Handle Time 52