DMG Consulting

SEPTEMBER 14, 2021

Workforce Management Software Improves Employee Engagement. Changing employee expectations is one of the hottest workplace topics and touches on many aspects of the employee/employer relationship. Once this is done, find a new-gen WFM solution that provides the tools to effectively manage the workforce.

Employee engagement 98

Employee engagement Management Real estate Contact Center 98

Verint

MAY 11, 2015

A healthcare insurer and services provider received a “double bang for the buck” with its Verint Performance Management solution. They’ve reduced non-production time by seven percent, reduced overall costs while handling increased volumes, and increased employee engagement ratings on their yearly survey.

Management 42

Management Coaching Healthcare Employee engagement 42

Verint

AUGUST 18, 2017

One of the leading healthcare service providers in the United States, Humana needed to streamline the work it was doing in its back office several years ago due to significant growth. It was also interested in surfacing trends and hidden insights, as well as creating more transparency about employee performance.

Customer Service 42

Customer Service Healthcare Analytics Contact Center 42