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Remove contact center workforce Remove Customer Experience Remove Workload forecasts Related Topics
Agent burnout call center workforce Schedule adherence contact center solutions Service level Morale Average Handle Time Customer Support Metrics Employee engagement More Related Topics >
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Workforce Management for Call Centers: What You Need to Know

Playvox

JANUARY 11, 2024

While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). Read on for a complete guide on how to improve operational efficiency and deliver a better customer experience (CX) through WFM.

Call Center 52
Call Center Schedule adherence call center workforce Management 52
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The Importance of Accurate Forecasting for Omnichannel Volume

Playvox

MAY 25, 2023

Contact centers have changed drastically in recent years. The once “in-person” centers dealing with inbound calls have been replaced by global, distributed customer experience teams. In addition, new online channels have emerged to help companies serve customers in an increasingly digital landscape.

Contact Center 55
Contact Center Workload forecasts Agent burnout Customer retention 55
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