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Contact Center Workforce Management Best Practices

Fonolo

Employees who use it report having a better work-life balance and improved morale. That’s a goal on every call center manager’s radar these days! Improving the customer experience A better customer experience is always the goal in a contact center. That’s a goal on every call center manager’s radar these days!

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Top 5 Best Practices for Successfully Transitioning from Onsite to an At-Home Contact Center Workforce

Noble Systems

A cloud-based contact center makes the transition to a remote workforce, quick and easy. Access to CRM is also crucial for providing agents with the latest customer data. Contact center morale is important – even more so in today’s environment.