VocalCom

JULY 2, 2020

Both cases require emotionally intelligent ‘super-agents’ who can make the right contact, solve problems and deliver exceptional service,” said Adam Walton, COO at CallMiner. The rise of the ‘Super-Agent’. Want to know more about the evolution of contact centers ?

Contact Center 62

Contact Center Self service Chatbots Virtual Agent 62

JustCall

APRIL 24, 2023

AI agent An NLP-enabled virtual agent can be deployed to support customers, which lets your reps focus on critical tasks. Agent assist It provides real-time agent support to improve the quality of customer interaction.

voip 52

voip CRM Enterprise Call Center 52

JustCall

FEBRUARY 13, 2023

Features like call queuing, call recording, number porting, and speech-to-text make it a great solution for support and sales agents. It also integrates with third-party solutions like Hubspot, Zendesk, Pipedrive, and Intercom, allowing you to create an all-rounded, robust contact center solution.

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Contact Center and CX Research and Reports. Global Contact Centre Benchmarking Report, Dimension Data 2017. Kate Legett.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64