VocalCom

JUNE 24, 2020

The use of emerging technologies such as automation and AI to manage customer experience will be key to improve significantly contact centers’ efficiency and reduce costs. Want to know more about the evolution of contact centers ?

Customer Experience 62

Customer Experience Multichannel Contact Center Chatbots 62

VocalCom

JUNE 18, 2020

During the height of the crisis, social distancing forced contact centers to embrace the Work-From-Home (WFH) model. Going forward, contact center managers will have to consider allowing agents to work from their home, or from the contact center and home as part of a ‘blended’ WFH model, since this will become the ‘New Normal’.

Cloud contact 62

Cloud contact Contact Center contact center solutions Self service 62

VocalCom

JUNE 22, 2020

To operate the switch, offering intuitive and efficient digital tools for the contact centers workforce is crucial. Finding new ways to engage, train and manage agents is key: a staggering 74% of call center agents are at risk of burnout ( Toister Solutions ). Contact Center . Remote Human Management.

Brand ambassadors 62

Brand ambassadors Contact Center contact center workforce contact center solutions 62

VocalCom

JUNE 16, 2020

Want to know more about the evolution of contact centers ? Download our white paper Contact Centers of the Future: Creating the experience of tomorrow. The post « The COVID-19 pandemic has put to the fore the importance of the contact center », Carlo Costanzia appeared first on Vocalcom Blog.

Contact Center 62

Contact Center Cloud contact contact center solutions Call center experience 62

VocalCom

JUNE 29, 2020

Contact centers have become the key contact point between brands and customers to manage all interactions whatever the channel. This is key as contact center agents report that the number of channels they are balancing is the second most common stressor, according to Aberdeen research.

Contact Center 62

Contact Center CRM contact center solutions Customer Experience 62