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Call Center and Contact Center Software Difference Complete Guide

Hodusoft

JULY 16, 2021

The agents in a call center are known as customer service representatives, who handle customer inquiries, provide technical support and address customer service issues. Some call centers provide other services such as billing, reminder or payments due, sales and telemarketing phone calls. Inbound and Outbound Operation.

Contact center software 52
Contact center software Contact Center Call Center Interactive Voice Response 52
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JustCall Vs 8×8: Who Can Seal Your Business’ Fate?

JustCall

APRIL 5, 2023

As a result, telemarketers can curate smart drip campaigns that yield better results. 30-Day Trial Plan When compared to the industry standards, which typically offer 7 to 14-day free trials, 8×8 offers a 30-day free trial. Ensure that the location you select for your contact center resonates with your customer base.

Interactive Voice Response 52
Interactive Voice Response Contact Center APIs Analytics 52
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