contact center solutions Customer Experience Quality management Schedule adherence 
Playvox
NOVEMBER 18, 2021
Even though contact center facilities were shuttered, businesses still had to serve their customers, which meant setting up their agents to work remotely. Those with cloud contact center solutions were able to make the transition quickly. What is a cloud solution? Let’s take a closer look.
Playvox
JANUARY 25, 2024
It has however morphed from the days of regarding the call center as a cost center to realizing contact centers and the agents who work there are valuable contributors to the customer experience. Automation solutions go hand in hand with workforce optimization, and are in fact, sometimes synonymous with WFO.
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Serenova
APRIL 19, 2020
As you contemplate a cloud contact center solution to optimize your WFH transition, remember to focus on these four features: Workforce Optimization. Customer-first Support. The right quality assurance tools can make this assessment easier, keeping both agents and supervisors honest and accountable.
Monet Software
DECEMBER 21, 2018
We were proud to announce the official release of our Workforce Management (WFM) solution for Salesforce, which integrates easily with Salesforce Service Cloud or Sales Cloud case management systems to provide an advanced omnichannel WFM solution directly from Salesforce. What will the New Year bring? Stay tuned!
Playvox
JUNE 22, 2023
Call center leaders are under increased pressure to improve operational and agent efficiencies and look for cost-cutting opportunities while delivering outstanding customer experience (CX) — a tricky balancing act for sure. Are your customers happy? How are you tracking customer satisfaction and customer experiences?
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