contact center solutions Customer Care Events outsourcing 
BlueOcean
JUNE 10, 2021
Today we look at how this last consideration applies to the way companies are investing in customer care. We took a deep look at recent data published by Ryan Strategic Advisory , surveying more than 600 contact center decision-makers. Where Are Companies Prioritizing Contact Center Investments?
Call Experts
OCTOBER 5, 2023
Boosting Brand Reputation A well-handled customer inquiry or complaint can turn a near-harmful experience into a positive one. Gaining Competitive Advantage In a crowded marketplace, exceptional customer service can be a crucial differentiator. Choosing a contact center that can scale with your business is essential.
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Call Experts
APRIL 8, 2024
Boosting Brand Reputation A well-handled customer inquiry or complaint can turn a near-harmful experience into a positive one. Gaining Competitive Advantage In a crowded marketplace, exceptional customer service can be a crucial differentiator. Choosing a contact center that can scale with your business is essential.
BlueOcean
JULY 16, 2019
Yes, we’re probably a little biased, but the proof is right here – check out our top 10 reasons to outsource your contact center to Canada. That means greater buying power when your outsourced customer care team is located in Canada. Your dollar will stretch further. You’ll access a deeper labor market.
Serenova
AUGUST 4, 2020
A traditional call center is typically a physical office setting where customer service representatives handle inbound or outbound calls based on business needs and requirements. Call centers often serve several functions — including billing, telemarketing, debt collection and more. Do You Need to Manage Your Own Contact Center?
Serenova
AUGUST 4, 2020
A traditional call center is typically a physical office setting where customer service representatives handle inbound or outbound calls based on business needs and requirements. Call centers often serve several functions — including billing, telemarketing, debt collection and more. Do You Need to Manage Your Own Contact Center?
Pipkins
SEPTEMBER 11, 2020
In fact, one of our favorite things to do is attend these events and meet you all face-to-face and make new connections. David Borden has joined our customer care department. He has a background in call center operations management for five years, workforce management for five years, and has eight years of management experience.
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