contact center solutions CRM Interactive Voice Response Journey mapping 
Upstream Works
AUGUST 5, 2021
Learn more about Upstream Works for Amazon Connect, our omnichannel cloud-based contact center solutions here. Cloud-based Contact Center Solutions Support New Digital Channels. A cloud-based contact center platform provides the flexibility to support new and additional channels.
3CLogic
MAY 26, 2022
So, as a contact center leader, where do you get started? Define Your Goals With Customer Journey Mapping. Before researching potential contact center solutions, engage in customer journey mapping to understand the inherent needs of your unique customer base.
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JustCall
DECEMBER 23, 2022
Besides offering access to robust business phone capabilities, JustCall also integrates with solutions like Salesforce, Zoho, HubSpot, and Zapier to help you build a thriving customer engagement ecosystem. into a CRM without any manual intervention. Vonage offers a unified communications solution for businesses looking to scale.
JustCall
FEBRUARY 13, 2023
Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. Automatic saving of customer details – Calls, texts, voicemails, etc, are automatically stored on the connected CRM without the need for any manual intervention.
JustCall
JULY 20, 2022
JustCall is the smoothest and fastest solution to manage your phone support. You can add it to your CRM and save up to 12hrs/week per rep with 100+ integrations. Along with the robust video, phone, and messaging features, RingCentral also integrates with third-party solutions like Zendesk, Slack, HubSpot, and Salesforce.
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