Contact center software Finance Revenue potential Self service 
NobelBiz
NOVEMBER 13, 2023
At the heart of contact centers, Customer Lifetime Value emerges as the bedrock—a critical KPI that captures the lasting echoes of exceptional service, unwavering loyalty, and meaningful connections. Brad Butler, Contact Center Software Consultant @NobelBiz How do you calculate the CLV?
NobelBiz
JULY 25, 2023
In essence, the components of interaction analytics in a call center are a harmonized dance of technology, data, and human insights, all geared towards one singular goal: elevating the customer experience. At the forefront of this revelation are call centers, where myriad of these interactions occur daily.
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