JustCall

MARCH 9, 2023

While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. What are Contact Center Software Solutions?

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Hodusoft

OCTOBER 19, 2023

Effective use of technology not only helps streamline operations but also improves the contact center’s efficiency. These tools can be used to address common or routine customer inquiries, reducing the need for human agents’ interference. This proves that employee engagement is a fundamental factor in business profitability.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Playvox

MARCH 19, 2024

AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans. But as customers’ communication needs and preferences shifted, contact centers today provide omnichannel support. And the list goes on.

Contact Center 74

Contact Center Quality management Interactive Voice Response Coaching 74

JustCall

APRIL 5, 2023

JustCall Overview JustCall is a VoIP business phone system and contact center software. Five9 has additional features like customizable templates, data visualization, and employee coaching tools. Virtual Numbers: You can leverage local and toll-free virtual numbers with no provisioning required.

voip 52

voip Interactive Voice Response APIs Contact Center 52