Cisco - Contact Center

FEBRUARY 21, 2020

If you could envision the future of customer experiences (CX), what would that look like? Every business wants to have great relationships with their customers. But not everyone achieves this goal, even if they claim to be a customer-centric business. Join our 30-minute on-demand webinar today. Learn More.

Customer Experience 81

Customer Experience Customer centricity contact center solutions Contact Center 81

Callminer

NOVEMBER 18, 2020

Hiring the right contact center agents is important, but ongoing agent training and performance management are crucial for customer satisfaction and the success of your business as a whole. Actively foster a culture of excellence, innovation, inclusion and customer centricity. It’s not very customer-centric.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

NobelBiz

FEBRUARY 13, 2024

Seamless CRM integration enables call centers to offer personalized customer service by providing agents with immediate access to customer histories, preferences, and prior interactions. This integration is crucial for delivering a customer-centric experience.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

Fonolo

FEBRUARY 7, 2013

Non-customer-centric contact center software will impact your agents’ efficacy. Even the long-established leaders in the space have struggled to come up with in-built solutions to help contact centers mitigate long hold times. Making your contact center omnichannel ready.

Call Center 62

Call Center Interactive Voice Response Wait times Abandon rate 62