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The Hiring Game Has Changed: Strategies for Solving Staffing Issues

CCNG

FEBRUARY 1, 2023

As the first line of defense against angry customers, many customer service associates report they have been blamed for things that are out of their control. By proactively addressing associate burnout, contact centers can empower their associates to improve the customer experience.

contact center associations 195
contact center associations Contact Center CCNG Business Process Outsourcing 195
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How Contact Center Quality Monitoring Benefits the Healthcare Industry

The Northridge Group

AUGUST 23, 2022

The Contact Center is increasingly serving as the face of a company for customers. Contact center associates are often the only people within a company that most customers will ever get the chance to interact with. Each associate is rated on multiple behaviors in addition to performance on compliance.

Healthcare 120
Healthcare Contact Center outsourcing contact center associations 120
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