contact center associations, Metrics, Morale and Surveys

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

contact center associations

Metrics

Morale

Surveys

Redefining Contact Center Productivity for the Modern Associate

The Northridge Group

JULY 20, 2023

Contact centers are in a state of flux, with many contact center associates (and workers in general) hesitant to return to the office full-time and forgo the flexibility that comes with a work-from-home (WFH) or hybrid environment. Consequently, it’s widely considered a superior metric for gauging productivity.

Contact Center

Contact Center Abandon rate contact center associations Metrics

Proper Contact Center Training Benefits Employee Experience

The Northridge Group

AUGUST 14, 2023

The Need for Better Training and Enhanced Experiences In 2021, overall contact center attrition reached 42% , and organizations with more than 5,000 associates had as much as 50% attrition. Of the associates surveyed for this report, 49% who left cited the need for a clear career growth path.

Contact Center

Contact Center Coaching Morale contact center associations

Webinars

Manual Call Reviews? There's a Better Way!

MORE WEBINARS

Customer Contact Central

Redefining Contact Center Productivity for the Modern Associate

Proper Contact Center Training Benefits Employee Experience

Webinars

Stay Connected