Remove contact center associations Remove Examples Remove Groups Remove Morale
article thumbnail

The Hiring Game Has Changed: Strategies for Solving Staffing Issues

CCNG

As the first line of defense against angry customers, many customer service associates report they have been blamed for things that are out of their control. By proactively addressing associate burnout, contact centers can empower their associates to improve the customer experience.

article thumbnail

Proper Contact Center Training Benefits Employee Experience

The Northridge Group

In a time when companies need more skilled associates than ever, and they need them fast, such investments and improvements are essential to contact center and associate success. The Northridge Group needs the contact information you provide to us to contact you about our products and services.