contact center associations Examples Exercises Feedback 
The Northridge Group
NOVEMBER 9, 2022
This article was originally published on Contact Center Pipeline and can be viewed here. As customer expectations and channels for outreach continue to evolve, the contact center is becoming more and more complex and critical. The Role of QM in the Contact Center. TRAINING WITH REAL-LIFE EXAMPLES.
The Northridge Group
MAY 2, 2023
The model uses machine learning algorithms to continuously improve its performance and accuracy based on user interactions and feedback. For example, GPT-4’s NLP enables it to better understand customer needs and respond quickly to requests. Recommendations Q: What is involved with installing GPT-4 in the contact center?
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