Reaching Out to Improve the B2B CX
The Northridge Group
JUNE 2, 2023
They are more educated about the purpose of your outbound calls, and they base their expectations about what the overall experience should be on prior knowledge. If your customer calls every day with a different request, or needs to interact often, perhaps you should reach out to them and offer to set them up with a self-service portal.
67 
Let's personalize your content