Taylor Reach Group

JUNE 9, 2020

Redundancy strategies today focus mainly on applications and equipment – not personnel – so when the pandemic hit, contact centers were left unshielded from what was to come, especially outsource providers. So how can companies prepare for what might be the new normal of virtual contact support? Onshore hasn’t fared much better.

Virtual Agent 129

Virtual Agent Contact Center outsourcing Government 129

Stafford Communications

SEPTEMBER 10, 2019

It’s likely that within a few years we will see AI enhance many of the current tasks being performed by live agents, helping to streamline processes and reduce costs. Here are some examples of how AI is helping in call centers: Virtual Agents. Using AI to Help Live Agents. Outsource Your Call Center Needs.

Call Center 61

Call Center Interactive Voice Response outsourcing Virtual Agent 61

Call Experts

MAY 8, 2019

Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. 4 Strategies to Outsource Telephone Triage . Outsourcing to Call Center Offers Efficiency and Savings. Your customers, old and new, will experience exceptional service and shorter wait times.

Customer Experience 65

Customer Experience outsourcing Call Center Virtual Agent 65

Stafford Communications

SEPTEMBER 10, 2019

It’s likely that within a few years we will see AI enhance many of the current tasks being performed by live agents, helping to streamline processes and reduce costs. Here are some examples of how AI is helping in call centers: Virtual Agents. Customer Convenience.

Call Center 52

Call Center Interactive Voice Response outsourcing Virtual Agent 52