Consulting First call resolution Presentation Technical Support 
Global Response
MARCH 1, 2022
They want to provide great customer service, but also need to make sure their call center agents have support to perform optimally. In this situation, the business should track speed of answer and first call resolution. With Global Response, first call resolution is our gold standard.
ViiBE Blog
MAY 20, 2021
Remote visual support is an innovative technology revolutionising customer service and customer support practices we have come to know so far. With increased efficiency, it has been recorded that Augmented Reality can boost First Call Resolution by as much as 34%. 5 main considerations when selecting a solution.
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aircall
FEBRUARY 2, 2018
Customers want their issues resolved quickly, and when assisting a large volume of clients with a small (but mighty) support team, it’s a good idea to make “first-call resolution rates” one of your top priorities. To succeed in this, however, the first step is to minimize ”escalating” issues beyond the associate level.
Callminer
AUGUST 1, 2017
James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. A large portion of his work involves helping people increase their call efficiency, especially since the financial services industry depends so much on outbound prospecting over the phone. “ James Pollard. theadvisorcoach.
NobelBiz
APRIL 25, 2023
This article is here to tell you that cost reduction needs to be a top priority for contact centers worldwide in the present-day crisis environment. However, increasing the usage of digital channels presents a business opportunity for contact centers. According to an analysis by Boston Consulting Group , A.I.
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