Customer Guru
AUGUST 21, 2018
Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars.
Taylor Reach Group
MARCH 26, 2018
CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. You'll have the opportunity to hear from the brightest and most influential people in the CRM industry. Join us in Washington, D.C. Call Centre & Customer Services Summit April 23 – 24, London Stansted.
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Netomi
JANUARY 5, 2022
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.
Vistio
AUGUST 9, 2021
He now focuses on advising senior leaders on strategic, operational, and technology issues of contact centers, customer experience management tools (including CRM, CxM, and CEM), and BPS&O (Business Process Services and Outsourcing) drawing from his extensive personal experience to provide relevant and logical solutions.
Customer Guru
MARCH 7, 2018
So, I joined a call center – a technical voice based one – and my profile was that of a technical consultant to customers outside India. To prepare myself in advance, I would go through their profile saved on our CRM to understand them better. However, to be honest, there were really very few jobs for engineers in that year.
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