Consulting contact center workforce CRM Quality management 
DMG Consulting
JUNE 7, 2017
DMG Consulting Releases 2017 Contact Center Workforce Optimization Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store.
DMG Consulting
SEPTEMBER 30, 2021
The Contact Center WFO Market Is Transforming. The contact center workforce optimization (WFO) suite market, also known as the customer engagement management (CEM) segment, has a 20-year history of executing well in both good and weak economies. August 5, 2021 Donna Fluss.
DMG Consulting
APRIL 5, 2017
Thank you for your interest in DMG Consulting’s publications. Source: DMG Consulting LLC, February 2017. Such information could come from the automatic call distributor, CRM, quality management, speech analytics, or performance management solution. Please complete the registration form below.
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