Consulting contact center solutions Customer centricity Journey mapping 
Call Experts
JANUARY 8, 2020
Now more than ever, it's relevant to understand and optimize your customer touchpoints. According to Forbes , "customer-centric companies are 60% more profitable than companies that don't focus on customers." How Contact Centers Manage the Holiday Rush. How to Provide Personalized Customer Service.
RichCall
SEPTEMBER 13, 2017
@Blake Morgan , Customer Experience Futurist and the host of the Modern Customer Podcast. Blair Pleasant , analyst and consultant about Unified Communications. Darren Prine , Omnichannel Contact Center Solutions Specialist at BrightPattern. Lutz Remmers , Operations Director for Call Center de Mexico.
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