Cost Per Call : A Key Metric for Your Contact Center
Hodusoft
AUGUST 2, 2023
In some cases, cost per call can account for almost 50 percent of the total cost of fulfilling an order. Read Also: Metrics to Measure the Performance of Your Virtual Call Center Importance of cost per call By calculating the cost per call, contact centers not only know how much money they spend on each call but also improve a lot of things.
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