How to Spot (and Hire) a Great Call Center Manager
Fonolo
MARCH 17, 2022
But strong call center management is essential in managing call center operations, quality monitoring, and employee engagement — among a long list of tasks that ensure the center meets its day-to-day goals. Since the call center industry is known for high attrition rates, managers play a key role in retaining strong agents.
Let's personalize your content