Construction Employee engagement industry standards Metrics 
Fonolo
JUNE 9, 2020
Metrics for Evaluating Contact Center Agent Performance. Most commonly used in call centers, this metric can help you gain insights on the responsiveness and efficiency of your agents. Gathering feedback from customers has become an industry standard for contact centers. Where should you begin? Customer Satisfaction.
Fonolo
MARCH 17, 2022
But strong call center management is essential in managing call center operations, quality monitoring, and employee engagement — among a long list of tasks that ensure the center meets its day-to-day goals. Since the call center industry is known for high attrition rates, managers play a key role in retaining strong agents.
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Lumoa
FEBRUARY 9, 2023
Customer churn is a critical metric because it is much less expensive to retain existing customers than it is to acquire new customers. Customer Effort Score (CES) Customer Effort Score (CES) is a customer experience metric used to measure customer effort and customer satisfaction. Wondering which metric to choose?
Lumoa
MARCH 20, 2018
Customer churn is a critical metric because it is much less expensive to retain existing customers than it is to acquire new customers. Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. Wondering which metric to choose?
Lumoa
MARCH 20, 2018
Customer churn is a critical metric because it is much less expensive to retain existing customers than it is to acquire new customers. Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. Wondering which metric to choose?
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