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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Customer experience is constructed in direct or indirect interaction with your company but it always involves the subjective response of the customer. Employee Engagement: Employees are aligned with the goals of the organization. Most of customer journey maps focus solely on customers.

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Customer Experience Strategy: An A to Z Glossary

Lumoa

Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. Employee Engagement: Employees are aligned with the goals of the organization. Check the video below from UX Mastery to understand the basics of customer journey mapping.

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A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Customer experience is constructed in a direct or indirect interaction with your company but it always involves the subjective response of the customer. Employee Engagement: Employees are aligned with the goals of the organization. Check the video below from UX Mastery to understand the basics of customer journey mapping.