This site uses cookies to improve your experience. By viewing our content, you are accepting the use of cookies. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country we will assume you are from the United States. View our privacy policy and terms of use.

Remove Construction Remove Customer effort Remove Schedule adherence Related Topics
First call resolution Average Handle Time Contact center software Morale Coaching Customer Support Analytics Metrics Surveys Feedback More Related Topics >
article thumbnail

The Ultimate Guide to Call Center Agent Performance

Fonolo

SEPTEMBER 21, 2023

One of the secret ingredients to excellent customer satisfaction is reducing friction at every point. Customer Effort Score is a great way to do this. It’s no surprise that reducing friction at every point is one of the secret ingredients to excellent customer satisfaction.

Call Center 87
Call Center Schedule adherence Average Handle Time Construction 87
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

 

Stay Connected

Join 52,000+ Insiders by signing up for our newsletter

About
Webinars
Awards
About
Editions
Webinars
Awards
Editions
Topics
LinkedIn Twitter
Powered by Aggregage | Terms and Conditions | Your California Rights and Privacy Policy
© Aggregage 2024