Call Experts

JUNE 10, 2021

What do your clients expect when engaging with your customer care process? . What do your customers expect in regards to communication across all channels? They will likely tell their friends to enjoy your company’s services. How your product and services work, including setup, go live, and support.

Customer Experience 52

Customer Experience Contact Center Construction Surveys 52

Connecting the Dots

SEPTEMBER 7, 2020

It is critical to learn from employees, “What are your frustrations in giving good service?” CCMC has found that issues that impede the ability of employees to do their jobs and service their customers have the greatest impact on motivation and loyalty. The example below shows how to quantify such impacts.

Surveys 62

Surveys Education Calibration Contact Center 62

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

These businesses strive to identify what their customers want, and do their utmost to fulfill their needs, wants and requirements with the products and services that they offer. These businesses also excel in customer-care and after-sales service. Share responsibility and construct a common goal.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

Connecting the Dots

SEPTEMBER 9, 2019

It is critical to learn from employees, “What are your frustrations in giving good service?” CCMC has found that issues that impede the ability of employees to do their jobs and service their customers have the greatest impact on motivation and loyalty. The example below shows how to quantify such impacts.

Surveys 48

Surveys Education Calibration Contact Center 48