Calibration Construction Customer Care Service level 
Connecting the Dots
SEPTEMBER 7, 2020
It is critical to learn from employees, “What are your frustrations in giving good service?” If the customer took a survey, how would they rate the call? – This answer, using the same survey questions, can be compared to actual surveys, if there is a difference, then there is a calibration problem.
Connecting the Dots
SEPTEMBER 9, 2019
It is critical to learn from employees, “What are your frustrations in giving good service?” If the customer took a survey, how would they rate the call? – This answer, using the same survey questions, can be compared to actual surveys, if there is a difference, then there is a calibration problem.
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