Construction Consulting Customer Care Service level 
Connecting the Dots
SEPTEMBER 7, 2020
Many consulting and training organizations point directly to employee attitudes and behaviors as the cause of more than two thirds of customer attrition. It is critical to learn from employees, “What are your frustrations in giving good service?” The example below shows how to quantify such impacts.
Connecting the Dots
SEPTEMBER 9, 2019
Many consulting and training organizations point directly to employee attitudes and behaviors as the cause of more than two thirds of customer attrition. It is critical to learn from employees, “What are your frustrations in giving good service?” The example below shows how to quantify such impacts.
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